tjbd's Privacy Policy
Your personal information is very important to us. In this policy we clearly explain how your information is collected, used, and protected.
Introduction & Scope of Policy
tjbd is a safe and reliable online gaming platform committed to providing the best entertainment experience for players in Bangladesh. This Privacy Policy ("Policy") describes how tjbd collects, stores, uses, shares, and protects your personal information when you use our website, applications, and related services ("Platform").
This Policy applies to the following individuals:
- Any person who has registered or is attempting to register on the tjbd platform.
- Any visitor who is browsing the tjbd website.
- Any person who has contacted our customer support team.
If we make any changes to our privacy practices, this page will be updated and you will be notified directly if necessary.
What Information We Collect
tjbd collects several types of information to operate its services. The details are described below:
2.1 Information You Provide
When you open an account, use our services, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification).
- Mobile number and email address.
- Payment-related information (bKash, Nagad, Rocket, or bank account number — for transaction processing only).
- National ID card or passport information for identity verification.
- Messages and attachments sent to customer support.
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type.
- Browser type and version.
- Date and time of access to the platform.
- Pages visited and activity logs.
- Data collected from cookies and similar tracking technologies.
2.3 Information Received from Third Parties
In some cases we may receive information from third-party service providers, such as identity verification agencies or payment processing services. This information is used only to verify your account and ensure the security of transactions.
Purpose of Using Your Information
tjbd uses your information only for legitimate and relevant purposes. Your information is used for the following:
- Creating, managing, and verifying your account.
- Processing all financial transactions including deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer.
- Ensuring platform security and preventing fraud.
- Providing 24/7 customer support and resolving your issues.
- Analyzing your gaming activity to ensure responsible gaming.
- Notifying you about bonuses, promotions, and offers (subject to your consent).
- Fulfilling legal obligations.
- Improving platform quality and user experience.
Sharing & Disclosure of Information
tjbd may share your information in limited and necessary circumstances. Below we clearly outline when and with whom it is shared:
4.1 Service Provider Partners
We work with trusted third-party service providers for managing our technical infrastructure, payment processing, and fraud detection. Only the minimum amount of information necessary for them to complete their assigned tasks is shared with these partners. They may not use this information without our instructions.
4.2 Legal Obligations
tjbd may be required to disclose information in response to a legal process, court order, or lawful request from a government authority. In such situations we provide only the information that is required.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owner or operating entity. However, the terms of this Privacy Policy will remain in effect in such cases.
4.4 When Information Is Not Shared
We never share information for the following purposes:
- For third-party advertising or marketing campaigns.
- For the sale of data or for commercial profit.
- For any unnecessary purpose without your explicit consent.
Data Protection & Security
tjbd takes industry-standard technical and administrative measures to ensure the security of your information.
5.1 Encryption & Cybersecurity
Our platform uses SSL encryption technology, which keeps all data exchanged between your browser and our servers secure. During financial transactions, your payment information is encrypted at the highest security level.
5.2 Access Controls
Access to your personal information is strictly limited. Only authorized personnel who need it for their work can view your information. All staff are bound by confidentiality agreements.
5.3 Regular Security Reviews
The security of our systems is regularly assessed and tested. If any security vulnerability is identified, steps are taken to resolve it promptly.
5.4 Response to Data Breaches
If a data breach occurs, tjbd will notify affected users as quickly as possible and take the necessary preventive measures. We ask that you keep your account password private and do not share it with anyone.
Cookies & Tracking Technologies
tjbd uses cookies to improve your user experience and maintain the functionality of the platform.
6.1 Types of Cookies
- Essential Cookies: These are necessary for the basic functioning of the platform, such as maintaining your session and storing your login state.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Help analyze usage patterns on the platform to improve quality.
6.2 Cookie Controls
You can disable cookies from your browser settings. Please note that disabling some cookies may cause certain platform features to not work properly.
Data Retention Period
tjbd retains your information only for as long as necessary to fulfill the relevant purpose. The retention periods for different types of information are as follows:
- Active account information: for the full duration the account remains active.
- Financial transaction records: for the period required by law.
- Customer support communications: for a reasonable period after the issue is resolved.
- After account closure: certain records for a limited period in compliance with applicable law.
After the defined period, information is securely deleted or anonymized.
Your Rights
As a tjbd user, you have the following rights over your own information:
8.1 Right to Access
You can request at any time to find out what information we hold about you. We will provide a full information statement as quickly as possible.
8.2 Right to Correction
If there is any error in your stored information, you can request a correction. This can be done directly from your account settings or through our support team.
8.3 Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional messages, you can let our support team know at any time. We will process your request promptly.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us directly. Our team will verify your request and take the necessary action in a timely manner.
Protection of Minors' Information
tjbd is an adult gaming platform intended only for persons aged 21 and above. We do not knowingly collect any personal information from minors.
An age verification process is in place at the time of account creation. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.
If you suspect that a minor is using our platform, please notify our support team.
Responsible Gaming & Use of Information
tjbd uses information about your gaming activity to ensure responsible gaming. This includes:
- Identifying unusual gaming patterns that may indicate addiction.
- Intervening in a timely manner in cases of problematic gaming behavior.
- Implementing self-exclusion or limit-setting requests.
To learn more about responsible gaming, visit our Responsible Gaming page.
Third-Party Links & Services
The tjbd platform may integrate certain third-party services, such as payment gateways. These third-party service providers have their own privacy policies.
When you use any third-party service, their privacy policy will apply to your information. tjbd is not responsible for the privacy practices of these third parties. However, we work only with trusted and reliable partners.
Policy Changes & Updates
tjbd reserves the right to change this Privacy Policy due to business changes, technological developments, or legal requirements.
If any significant changes are made, we will:
- Publish the updated policy on this page with the updated date.
- Notify registered users directly if necessary.
- May request renewed consent for significant changes.
Continued use of the platform after a policy update will be considered as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help you.
- Contact us directly through our 24/7 live chat service.
- You can also reach us by email: [email protected]
- Support is available in both Bengali and English.
We treat every request with care and try to respond in a timely manner. Your privacy is very important to us and we are always committed to protecting your interests.
In data protection, we are always by your side
For any questions about the privacy policy, contact our 24/7 support team.